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they will tell you no one else out there offers as much support as they do, mainly referring to the fact they do it on a personal basis..........in my opinion what they're doing is not support, it's called software development and beta testing............guaranteeing you'll stand by your beta product with full support (read: developing it by using paid customers feedback), and going even further stating your beta product is going to work for everyone, and support will solve every (legitimate) problem out there - that's all a bit too much, i'd say...........especially if you offer that as a reason for a no refund policy, and also when you realize it's not really happening in reality.........granted, the "support" (read software development) is present and helps you out with most things, even goes and fixes some of the bugs (develops their SW), but some of the real problems i'm personally having with some of the tools, are just being ignored........they post something like "mate, it works for me and for ten other people i asked - how are we supposed to help you?"
now that's the difference between beta testing/software development on one hand, and support on the other
and when i decided to turn their attention to the refund policy page at that point, they closed the thread and deleted that last post.......obviously that's no customer support!
also, in the posting rules, they say they are not obliged to give us support and can choose who they're going to give it to............for some reason i haven't (yet) managed to relate that to the refund policy statements........
however, i don't think your language is going to help this thread live longer than a couple of hours, danlamon...........
cheers for the initiative, though!
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